Mautic Community Forums

Campaign decision not working for open email

I have installed the mautic and using a campaign form which send an email when form is submitted by users. Users are getting mails but I cannot track weather mail is opened or not.



When I check in my mail box, Here the pixel tracking image is getting broken in mail. see below image.

6ec91224eef14ba4b7e4eed08df161ed.png



domain/email/trakerimage.gif



But in mautic installation there is no /email folders on root so we cannot see the image.



Can anyone help me to resolve this issue ?



Thank you.

The URL paths are generated by PHP, Mautic is a PHP app. It’s not an existing gif image, it goes to a PHP script. Make sure you test Mautic tracking in another browser then where you are logged in to Mautic. Mautic does not track administrators.

I have installed the mautic and using a campaign form which send an email when form is submitted by users. Users are getting mails but I cannot track weather mail is opened or not.

When I check in my mail box, Here the pixel tracking image is getting broken in mail. see below image.

domain/email/trakerimage.gif

But in mautic installation there is no /email folders on root so we cannot see the image.

Can anyone help me to resolve this issue ?

Thank you.