opened emails not tracking

Product Support
1

Hello,

I’m having an issue with mautic campaign email tracking (email opens). Mautic doesnt show up who opened. I’m testing with my own emails;

Also , I’m having a problem with email button, where I want to track who pressed the “Read More” button and the page link is 404;

Is there any chance to correct the issue?

2

Hello,
I’m having an issue with mautic campaign email tracking (email opens). Mautic doesnt show up who opened. I’m testing with my own emails;
Also , I’m having a problem with email button, where I want to track who pressed the “Read More” button and the page link is 404;
Is there any chance to correct the issue?

3

Have you checked mautic’s error logs, as well as the server logs? If you run something like mod_security, it may be inadvertently filtering your tracking.

Is the “Read More” button you’re clicking from an example email you’ve sent yourself, or the actual campaign? Example emails don’t have traceable links because they aren’t linked to anything in the database.

Also check the Mautic configuration to ensure the “Site URL” is correct; if it isn’t, it will cause broken links.

4

Hello,
Yes. The error logs shows:

[2016-11-11 09:05:46] mautic.NOTICE: PHP Notice: Undefined index: title - in file /var/www/vhosts/post.synergium.eu/httpdocs/mautic/vendor/symfony/form/FormView.php - at line 108 [] [] [2016-11-11 09:05:46] mautic.CRITICAL: Uncaught PHP Exception SymfonyComponentDebugExceptionFatalThrowableError: "Call to a member function isRendered() on null" at /var/www/vhosts/post.synergium.eu/httpdocs/mautic/app/bundles/LeadBundle/Views/Lead/form.html.php line 215 {"exception":"[object] (Symfony\Component\Debug\Exception\FatalThrowableError(code: 0): Call to a member function isRendered() on null at /var/www/vhosts/post.synergium.eu/httpdocs/mautic/app/bundles/LeadBundle/Views/Lead/form.html.php:215)"} [] [2016-11-11 11:00:17] mautic.ERROR: [MAIL ERROR] Expected response code 250 but got code "550", with message "550 5.7.60 SMTP; Client does not have permissions to send as this sender " Log data: >> MAIL FROM: << 250 2.1.0 Sender OK >> RCPT TO: << 250 2.1.5 Recipient OK >> DATA << 354 Start mail input; end with . >> . << 550 5.7.60 SMTP; Client does not have permissions to send as this sender !! Expected response code 250 but got code "550", with message "550 5.7.60 SMTP; Client does not have permissions to send as this sender " (code: 550) [] [] [2016-11-11 11:30:10] mautic.ERROR: [MAIL ERROR] Expected response code 250 but got code "550", with message "550 5.7.60 SMTP; Client does not have permissions to send as this sender " Log data: ++ Starting Swift_Transport_EsmtpTransport << 000.outlook.office365.com Microsoft ESMTP MAIL Service ready at Fri, 11 Nov 2016 11:30:04 +0000 >> EHLO post.synergium.eu << 000-000.outlook.office365.com Hello [92.61.37.180] 250-SIZE 157286400 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES 250-STARTTLS 250-8BITMIME 250-BINARYMIME 250 CHUNKING >> STARTTLS << 220 2.0.0 SMTP server ready >> EHLO post.synergium.eu << 000-000.outlook.office365.com Hello [92.61.37.180] 250-SIZE 157286400 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES 2500-AUTH LOGIN 250-8BITMIME 250-BINARYMIME 250 CHUNKING >> AUTH LOGIN << 000 VXNlcm5hbWU6 >> c3J2cmVwb3J0c0BzeW5lcmdpdW0uZXU= << 000UGFzc3dvcmQ6 >> JTg5UDFtS2sxcFQ3 << 235 2.7.0 Authentication successful target host AM4PR0301MB2050.eurprd03.prod.outlook.com ++ Swift_Transport_EsmtpTransport started >> MAIL FROM: << 250 2.1.0 Sender OK >> RCPT TO: << 250 2.1.5 Recipient OK >> DATA << 354 Start mail input; end with . >> . << 550 5.7.60 SMTP; Client does not have permissions to send as this sender !! Expected response code 250 but got code "550", with message "550 5.7.60 SMTP; Client does not have permissions to send as this sender " (code: 550) [] []

The emails are sending but they are not tracking. And also the url link does not work to mail recipient