Campaign emails not sending immediately

Product Support
1

Your software
My Mautic version is: v2.16.2
My PHP version is: 7.2.29
VM: Bitnami mautic stack on AWS

Your problem
My problem is: Campaign emails going to queue despite “send immediately” option enabled. All emails waint until 1 minutes past the next hour to send (cron settings).

Steps I have tried to fix the problem:

  1. Tested email in email config. Email is sent immediately and arrives as expected.
  2. Confirmed global email config is sent to “send immediately”
  3. Confirmed campaign action is set to “send immediately” with high priority (although priority shouldn’t matter in this case).
  4. Cleared cache and restarted VM

The campaign is very simple:
image

Contacts are getting added to segment, and correctly added to campaign. But the email sits in “pending” until the next cron job.

Global email setting:
image

Current action setting (I’ve also tried as marketing email vs transactional):
image

I’ve also confirmed via the API that the action is set to send immediately:

image
image640×644 53.3 KB

How can I resolve this? All I need to do is send a simple autoresponder when a user is added to the segment / campaign.

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2

SOLVED: Needed to decrease campaign trigger cron job interval and it works as expected now.

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