My Mautic version is: v2.16.2
My PHP version is: 7.2.29
VM: Bitnami mautic stack on AWS
My problem is: Campaign emails going to queue despite “send immediately” option enabled. All emails waint until 1 minutes past the next hour to send (cron settings).
Steps I have tried to fix the problem:
- Tested email in email config. Email is sent immediately and arrives as expected.
- Confirmed global email config is sent to “send immediately”
- Confirmed campaign action is set to “send immediately” with high priority (although priority shouldn’t matter in this case).
- Cleared cache and restarted VM
The campaign is very simple:
Contacts are getting added to segment, and correctly added to campaign. But the email sits in “pending” until the next cron job.
Global email setting:
Current action setting (I’ve also tried as marketing email vs transactional):
I’ve also confirmed via the API that the action is set to send immediately:
How can I resolve this? All I need to do is send a simple autoresponder when a user is added to the segment / campaign.