Campaign not tagging contacts

Product Support
1

Your software
My Mautic version is: 3.2.1
My PHP version is: 7.3.25
My Database type and version is: MySQL

Your problem
My problem is:

I’m having issues automatically tagging contacts in a campaign. Cron seems to be working fine.

I set the contact to be tagged twice and moved to a segment in the campaign:

The contact campaign flow shows that’s gone through the tagging stage:

But there is no tags added to the contact that I can see:

Any idea what I’m doing wrong here or why this might be happening?

Thanks!

2

Hi,
Based on your execution history, and campaign layout you never tried to add the tag. You set a condition where you checked if a tag is present “Add tag: VitLife Newsletter Lead”, but this is not how you add tags. This is a condition. You need to use an action to add tags: ‘Modify Contact tags’.
I can see, that the contact in question went on the ‘NO’ branch (based on your screenshot the tag wasn’t present). And since you don’t have any action there the campaign fell off the cliff :slight_smile:

Let me know if my theory is correct.
Joey

1 Like
3

That was exactly it @joeyk

My mistake - thanks very much for your help. :slight_smile: