Can't open lead record, hanging up

Product Support
1

I’m getting the following in the log, while opening a lead record, it hangs up:



__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) - in file /var/www/html/mautic/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 207



I tried clearing cache (del prod folder), restarted apache, restarted mysql, cleared the browser history.

Running Mautic v1.2.4. php 5.4.45

On a self hosted lamp platform.



Thanks,

2

I’m getting the following in the log, while opening a lead record, it hangs up:

__CG__MauticPluginBundleEntityPlugin.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) - in file /var/www/html/mautic/vendor/doctrine/common/lib/Doctrine/Common/Proxy/AbstractProxyFactory.php - at line 207

I tried clearing cache (del prod folder), restarted apache, restarted mysql, cleared the browser history.
Running Mautic v1.2.4. php 5.4.45
On a self hosted lamp platform.

Thanks,

3

Looking at the cache folder, I believe this is a problem in with orm proxies getting built… The Proxies folder is empty. Apparently it’s not generating all files when I start mautic in the browser. I remember that it did hangup in the initial start, I had to refresh to get to login.

Is there a command to force build the cache folder? Any alternative solutions, would you recommend copying files from a backup folder?

I’ve been down all day I appreciate any help. It hangs up on retrieval and update.

Thanks,

4

The cache should generate if the folder is empty. Maybe you have some permission issue there?

5

No changes in accounts or permissions, it always generated after deleting the cache, nothing in the logs indicating permission issues. It’s creating all other folders/files, except the orm proxy files.

I copied the files from a backup folder into the cache orm proxies folder and it’s working now, but I doubt that’s a good way to resolve, I was hoping there’s a way to force create the files.

Thanks,