cid%3Ad98631b6f58c968f55267f8e100cec2e

Product Support
1


Hi Teams
I am also facing some problem in Email Send To Contact

System Details :

1) Host - Shared Hosting
2) PHP - 5.6
3) As per Mautic System Info - All Folders are Writable
4) Email Setting - PHP Mail
5) Mautic Version - Latest Build (Installed Just 2 days before)

My Error is :
Failed to send to xyz@mydomain.com: Unable to open file for reading [cid%3A339dafa61a463944df69b6694d0bbfed@www.mydomain.com] (send)

What i did?

1) Channels > Email > Code Mode > Copy Paste My HTML Template Source code
2) Tested Email By > Public Preview URL - It is perfect as expected (with images)
3) Contacts > Selected contact > Send Email
4) Selected Email (created in step 1) from list
5) Email Subject & Email body appeared automatically - but images are not visible - so enabled CODE VIEW In Mail Text Editor - found Img Scr = cid%3Ad98631b6f58c968f55267f8e100cec2e@www.mydomain.com
6) Even then i attempted for Send Email - it caused above error

Apart from above - wanted to understand the concept behind this random path automatically generated by Mautic - cid%3A339dafa61a463944df69b6694d0bbfed

Thank you in advance
2

Hi Teams
I am also facing some problem in Email Send To Contact

System Details :

  1. Host - Shared Hosting
  2. PHP - 5.6
  3. As per Mautic System Info - All Folders are Writable
  4. Email Setting - PHP Mail
  5. Mautic Version - Latest Build (Installed Just 2 days before)

My Error is :
Failed to send to xyz@mydomain.com: Unable to open file for reading [cid%3A339dafa61a463944df69b6694d0bbfed@www.mydomain.com] (send)

What i did?

  1. Channels > Email > Code Mode > Copy Paste My HTML Template Source code
  2. Tested Email By > Public Preview URL - It is perfect as expected (with images)
  3. Contacts > Selected contact > Send Email
  4. Selected Email (created in step 1) from list
  5. Email Subject & Email body appeared automatically - but images are not visible - so enabled CODE VIEW In Mail Text Editor - found Img Scr = cid%3Ad98631b6f58c968f55267f8e100cec2e@www.mydomain.com
  6. Even then i attempted for Send Email - it caused above error

Apart from above - wanted to understand the concept behind this random path automatically generated by Mautic - cid%3A339dafa61a463944df69b6694d0bbfed

Thank you in advance

3

Hello
Problem is resolved
My bad - I have activated the Image Encryption option in Email Settings