Condition "Contact tags" not working in my Campaign

Product Support
1

Your software
My Mautic version is: 2.14.0
My PHP version is: 7.0.33-0ubuntu0.16.04.6

Your problem
I created a campaign that is supposed to send either e-mail A or e-mail B based on contact’s tags. Here you can see the basic tree:
Capture

Contact source is form X, then decision to fill-out said form, then condition based on contact’s tag (verified user?). If the user has the tag send e-mail A (with an offer), if they don’t send e-mail B (verification e-mail).

I have tried with both types of users (having the tag and not having it) and neither of them recieved any e-mail

No errors are showing in the log.

Steps I have tried to fix the problem:

  • made sure that e-mails are published, and the right type
2

Hi there, and welcome to the Mautic Community Forums!

Are the emails being sent in other campaigns that don’t use tags?

Are there any errors in your error log at all?

3

Thanks.

Yes, they are being sent out without issues.

There is one error in my log that keeps popping up:
“[2019-10-09 00:19:29] mautic.NOTICE: Symfony\Component\Debug\Exception\FatalThrowableError: Call to undefined method Doctrine\DBAL\Query\Expression\ExpressionBuilder::regexp() (uncaught exception) at /var/www/mautic/app/bundles/LeadBundle/Segment/Query/Filter/ForeignValueFilterQueryBuilder.php line 99 while running console command mautic:segments:update ”

5

Please see this bug:

Fixed in 2.14.2 with this PR: Fixed an error with regex used in the segment filter "URL visited" by Enc3phale · Pull Request #6641 · mautic/mautic · GitHub

So, you should update to resolve that issue :slight_smile: