Your software
My Mautic version is: 5.2.2
My PHP version is: 8.1.2
My Database type and version is: 8.0.40-0ubuntu0.22.04.1
Your problem
My problem is:
If I try to create a segment with a filter, the filter action is not working. I select the user field to perform the filtering, but nothing happens. The upper status bar is just running from left to right.
The same behavior for form creation.
These errors are showing in the log:
[2025-01-30T12:43:02.126896+00:00] mautic.ERROR: Exception: Dunno how to handle operator "" (uncaught exception) at /path/to/mautic/docroot/app/bundles/LeadBundle/Segment/Query/Filter/BaseFilterQueryBuilder.php line 45 while running console command `mautic:segments:update` [stack trace]
#0 /path/to/mautic/docroot/app/bundles/LeadBundle/Segment/ContactSegmentFilter.php(155): Mautic\LeadBundle\Segment\Query\Filter\BaseFilterQueryBuilder->applyQuery()
#1 /path/to/mautic/docroot/app/bundles/LeadBundle/Segment/Query/ContactSegmentQueryBuilder.php(78): Mautic\LeadBundle\Segment\ContactSegmentFilter->applyQuery()
#2 /path/to/mautic/docroot/app/bundles/LeadBundle/Segment/ContactSegmentService.php(202): Mautic\LeadBundle\Segment\Query\ContactSegmentQueryBuilder->assembleContactsSegmentQueryBuilder()
#3 /path/to/mautic/docroot/app/bundles/LeadBundle/Segment/ContactSegmentService.php(42): Mautic\LeadBundle\Segment\ContactSegmentService->getNewSegmentContactsQuery()
#4 /path/to/mautic/docroot/app/bundles/LeadBundle/Model/ListModel.php(331): Mautic\LeadBundle\Segment\ContactSegmentService->getNewLeadListLeadsCount()
#5 /path/to/mautic/docroot/app/bundles/LeadBundle/Command/UpdateLeadListsCommand.php(145): Mautic\LeadBundle\Model\ListModel->rebuildListLeads()
#6 /path/to/mautic/docroot/app/bundles/LeadBundle/Command/UpdateLeadListsCommand.php(120): Mautic\LeadBundle\Command\UpdateLeadListsCommand->rebuildSegment()
#7 /path/to/mautic/vendor/symfony/console/Command/Command.php(298): Mautic\LeadBundle\Command\UpdateLeadListsCommand->execute()
#8 /path/to/mautic/vendor/symfony/console/Application.php(1058): Symfony\Component\Console\Command\Command->run()
#9 /path/to/mautic/vendor/symfony/framework-bundle/Console/Application.php(96): Symfony\Component\Console\Application->doRunCommand()
#10 /path/to/mautic/vendor/symfony/console/Application.php(301): Symfony\Bundle\FrameworkBundle\Console\Application->doRunCommand()
#11 /path/to/mautic/vendor/symfony/framework-bundle/Console/Application.php(82): Symfony\Component\Console\Application->doRun()
#12 /path/to/mautic/vendor/symfony/console/Application.php(171): Symfony\Bundle\FrameworkBundle\Console\Application->doRun()
#13 /path/to/mautic/bin/console(16): Symfony\Component\Console\Application->run()
#14 {main} [] {"hostname":"my-server","pid":123456}
[2025-01-30T12:43:02.127811+00:00] mautic.WARNING: Command `mautic:segments:update` exited with status code 1 [] {"hostname":"my-server","pid":123456}
Steps I have tried to fix the problem:
Cleared the cache and update of Mautic from 5.2.1. to 5.2.2. via Composer