Condition on form field issue

[tmahe]

My Mautic version is: 4.4.10 up to date
My PHP version is: 7.4.33
My Database type and version is: MariaDB

Hello to evryone and thank for this wonderful tool I am using since 6 month !

I explain you my issue
i wor for a van rental company in France (sea-van.com) and we offer one of our 7 road books in pdf for every newsletter subscription (form here : https://sea-van.com/inscription-newsletter-seavan/)
First I made a form in Mautic easy

Then a made a campaign :
Condition : If form field “road book equals Bordeaux” send email Roadbook Bordeaux
If not Condition “form field=Normandie” send email Roadbook Normandie…
Et caetera…

It didn’t work so I tried other operators like “contain” or “begin with” → didnt work
So I build a campain for each roadbook so that it is easy to debug… I did not find the bug
Last solution instead of sending the mail I tried to put tags on the contacts… didnt work…

Maybe I am completely wrong, if someone could help me it wille be great !

[robm]

Your 1st set up should have worked.

Are your cron jobs configured correctly?

Did you test while logged out of mautic?

Can you share a screen grab of your campaign and how you configured the condition check node and the email send node.

Also the event history of the contact you have been testing with.

[tmahe]

Hello robm
Thanks for this quick answer
My cron jobs seem to be OK, other campain work great
I will test while logged out

here is my form

campain

node condition check node

node send email

I will make some other tests and come back to you.
Thanks a lot !!

[tmahe]

So I have news
I tried to ask for the second roadbook Bordeaux,
and I received the first one “Normandie”
Log from my user

it acts as if my first condition were true, but it should not because “ask roadbook” was not equal to “Normandie”

I hope I am clear enough

Maybe it is an issue with the space between letters ?
The condition is not repected, very weird

[tmahe]

My contact test have the form field set to Bordeaux

My problem comes from the conditional node

[robm]

All looks good, although my non existent French means I might be missing something.

But this should work as expected.

It looks like you are starting the campaign with the submission of a campaign form. Try use a standalone form and push contacts to a segment as a submit action. Also map the Roadbook form field to a custom field. Then in the campaign check for the custom field value as a condition rather the form field and see if that approach works.

[tmahe]

Hello Rob,
I test your solution with an independant form and it worked !!!

Thanks a lot !!
Now I have an other issue because the contact won’t receive anything if they already are in the segment, and it can be the case.
If you know a trick to avoid this ?
Merci

[tmahe]

I tried this as an action in the form
unset segment
set segment…
Not sure it can work

[tmahe]

Hello there !
Everythings works fine with this solution, people can re-enter the campain because the segment is first unset and then set.
Mautic is GREEEEEAAAAAAAAT !!!
You can close this topic because it is SOLVED
Thanks to ROB !!!