Configuring bounce function error

Product Support
1

We have entered IMAP parameters into Email Config Bounce screen and when testing get a ‘success’ message. The email account is successfully getting bounces when we log in directly to the account.



However, we are getting the following error when we run a cron job:



php /var/www/html/dev/app/console mautic:fetch:email --env=prod

Connection error: IMAP Authentication cancelled

PHP Notice: Unknown: IMAP protocol error: Client aborted AUTHENTICATE command. s7mb146419416qki (errflg=2) in Unknown on line 0



Any thoughts?

2

We have entered IMAP parameters into Email Config Bounce screen and when testing get a ‘success’ message. The email account is successfully getting bounces when we log in directly to the account.

However, we are getting the following error when we run a cron job:

php /var/www/html/dev/app/console mautic:fetch:email --env=prod
Connection error: IMAP Authentication cancelled
PHP Notice: Unknown: IMAP protocol error: Client aborted AUTHENTICATE command. s7mb146419416qki (errflg=2) in Unknown on line 0

Any thoughts?

3

@alanhartless any idea here?

4

@escopecz Do you have any idea?

5

No idea. I tried to find more about the error message, but there’s not much about it. Maybe this:

http://serverfault.com/questions/723470/cant-connect-to-mail-server-anymore

6

@escopecz figured it out. if you do not click ‘apply’ and attempt to test prior, you get that error.