Mautic Community Forums

CPanel issues with Bounce Mgmt

Because Mautic appends bounce info to the back of the email of FROM discover+bounce_576bfe95eab08@mydomain.com Cpanel is rejecting the emails as sender not verified because that account discover+bounce_576bfe95eab08@mydomain.com does not exist within CPanel.



How do i get around this and still have bounce management work? Test email with discover@mydomain.com works perfectly though, and ACYMailing also works for bounce management without needing to append bounce info at the back.


Hello Mautic community, anyone can help please?

Because Mautic appends bounce info to the back of the email of FROM discover+bounce_576bfe95eab08@mydomain.com Cpanel is rejecting the emails as sender not verified because that account discover+bounce_576bfe95eab08@mydomain.com does not exist within CPanel.

How do i get around this and still have bounce management work? Test email with discover@mydomain.com works perfectly though, and ACYMailing also works for bounce management without needing to append bounce info at the back.

You have to use an email filter in cpanel to make sure they go in the right box.

it seems its not a mautic issue… the hosting does not allow sending from accounts that dont exist, even with a + as alias. However im curious why ACYmailing can track bounce management without the need of appedning a +XXXX to the email