Create unsubscribe list

Product Support
1

Hello,



So I want to create a list of unsubscribe email, I set up a Smart list using the filter: http://www.awesomescreenshot.com/image/1017772/c72e4771505fd6eedd4e36f3f9122611, I unsubscribe using an incognito window, but nothing happens, lead not go to this list.



I made validation to see if the lead is canceled it, and it is: http://www.awesomescreenshot.com/image/1017755/87e10209fb397432ba715f9c0dc46aa1 the crons are working every minute.



What can it be?

2

Hello,

So I want to create a list of unsubscribe email, I set up a Smart list using the filter: http://www.awesomescreenshot.com/image/1017772/c72e4771505fd6eedd4e36f3f9122611, I unsubscribe using an incognito window, but nothing happens, lead not go to this list.

I made validation to see if the lead is canceled it, and it is: http://www.awesomescreenshot.com/image/1017755/87e10209fb397432ba715f9c0dc46aa1 the crons are working every minute.

What can it be?

3

I checked from db and email is getting bounce, this is the problem…

How to fix it?

4

Found solution :

https://github.com/mautic/mautic/issues/1387
https://github.com/mautic/mautic/pull/1421