Question - How are unsubscribes and bounces currently associated with an email?
Currently building out reports from the db, and I am seeing inconsistencies
Bounces, are these only associated if we use the internal Mautic bounce? unable to see the association where we have used Sendgrid
Unsubscribes, are these only if they use the standard unsubscribe token link?
The preferences doesn’t seem to record it as an email unsubscribe, just changes the contact to DNC
Lastly, we have been slowly migrating to an unsubscribe form on a landing page so we can offer a clearer method to unsubscribe as we were getting complains about the confusing preferences method, and the standard unsubscribe link was getting triggered by corporate anti spam (false negatives)
How can we associate a form submission with an email unsubscribe?