Dynamic content in Safari

Product Support
1

Your software
My Mautic version is: 2.16.0
My PHP version is: 7.1.33-12+ubuntu18.04.1+deb.sury.org+1

Your problem
My problem is: Dynamic content does not work in the Safari browser.
I set up 2 slots: 1st slot is with form and should be shown when the client doesn’t have a cookie and another if it has (already submitted the form). What happens: form appeared but after submitting the form pop-ups again. In Chrome, Edge, Firefox it works correctly (changing the form to the content of another slot)
These errors are showing in the log: none

Steps I have tried to fix the problem: disabled privacy -> cross-site tracking, and disabled blocking cookies.

1 Like
2

Hey there Dariamkl, how are you doing?

Same problem here… did you get any solution yet?

Thanks and kind regards

3

Same problem here. It works on iOS. But not on my Mac (Catalina). I disabled security settings in the browser… but nothing. Any clues?

4

A few things to make note of. Make sure you are not checking in the same browser where your mautic instance is running.
Check you have the cookie enabled, easiest way is to send yourself and email and click on the link so that the cookie is tracked.

Next check the console on the page and see what errors might be showing