Mautic Community Forums

Dynamic Focus Item Not Firing

This is probably user error/lack of understanding, but to me, something isn’t working as I think it’s supposed to…

This is set up on a Wordpress site using the Mautic Plugin.

I want to display a focus item based on a few criteria. For testing, I have a very basic campaign set up.

The campaign is: Segment > Device Visit > Action: Display Focus Item.

I can see in the contact details that the Campaign portion of it is being processed, however the focus item does not load on the page.

I even set up a different site using a different theme, with the same issue.

If you look at the contact logs, you can see that campaign info… It’s just that the focus item does not load on the page.

If I go to that site and manually add the focus item’s javascript on a page, the focus item loads just fine. It simply won’t load via the campaign.

The test Focus Item is set to load for every page.