Email builder support

Hi , i need help with email builder which is not saving any think.
after editing when i press save and close . never saves or do anything it just a bar at the top show its working …

can anyone help please ???

Hi which template are you using?
Do you have mysql access?

Thanks for writing to me.
I am trying to use blank AND truly personal templates.
yes, I have access to mysql.

Thank you

Can you plz check if the values saved in your custom_html columns in the emails table start with null?