Mautic Community Forums

Email Chart not showing data

Your software
My Mautic version is: 3.2.2
My PHP version is: 7.2.34
My Database type and version is: MySql

Your problem
My problem is:
I have sent an email to a segment. When I click into the particular email section of email module, that chart is no showing any data. The line items below the chart are reporting telling me the number of clicks and I can click thru to see who clicked.

It should be showing the number sent, the number opened, clicked bounced etc.

The odd thing is it was initially just after I sent it. Then I clicked away to the dashboard but on return there is no data graphically presented.

image

In the email list the correct data is showing.

image

These errors are showing in the log:

Steps I have tried to fix the problem:
Clearing the cache