Email Comprehensive Stats Report Not Working

Product Support
1

Hi all. Please help me resolve issue. For some reason stats don’t working in Mautic. We have self hosted version of 2.15.2. (linux+nginx+php+cloud SQL (GCP)).

there are three crucial metrics I’m not able to receive:

Unique Read Count

Bounces

Unsubscribes

Expected result:
Bounces should be under 1,000 on most email drops.

Unsubscribes should be under 1,000 on email drops.

The ability to see unique read count.

Actual result:
Bounces shows 195,579 records?

Unsubscribes shows 129,206 records?

No option to add unique read count.

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2

stats starts working after restarting crons.

3

Which cron job are you referring to?

here are my cron jobs and all of them are running fine!

# Mautic Crons
#### */15 * * * * sudo /usr/bin/php7.0 /var/www/mautic/app/console mautic:campaigns:rebuild >/dev/null 2>&1
0 * * * * /usr/bin/php7.0 /var/www/mautic/app/console mautic:campaigns:trigger
30 * * * * /usr/bin/php7.0 /var/www/mautic/app/console mautic:segment:update
40 * * * * /usr/bin/php7.0 /var/www/mautic/app/console mautic:email:fetch
10,50 * * * * /usr/bin/php7.0 /var/www/mautic/app/console mautic:campaigns:update >/var/log/mautic/campaign-update.log 2>&1
0 0,6,12,18 * * * /usr/bin/php7.0 /var/www/mautic/app/console mautic:messages:send >/var/log/mautic/messages-send.log 2>&1
0 0 1,5,10,15,20,25 * * /usr/bin/php7.0 /var/www/mautic/app/console mautic:iplookup:download >/var/log/mautic/iplookup-download.log 2>&1

# Mautic Reports
0 7 * * * /usr/bin/php7.0 /var/www/mautic/app/console mautic:reports:scheduler >/var/log/mautic/reports-scheduler.log 2>&1
1 Like
4

Hi Parrabol. I have the same problem. Can you explain how did you solve it? Thanks!! :wink: