Not able to get Read Count in email stats in Mautic 4.4.4

[aloha.abhijit]

Your software
My Mautic version is: 4.4.4
My PHP version is: 7.4

Your problem
My problem is:
We are able to sent emails but not able to get email Read count in Emails Stats.

Can you help me with this, please?

For referance, I have attahed an image with this post.

These errors are showing in the log: No

Steps I have tried to fix the problem:
Checked the crons running on server.
Crons excuted successfully.
Checked the logs.

[joeyk]

Hi, can you plz look in your sent email’s source if you have a tracking pixel appearing?
It looks like this (without decoding printed quatable):

<img height=3D"1" width=3D"1" src=3D"https://yourmautic.com/email/63=
5bf986a4ddb198687845.gif" alt=3D"" />

[aloha.abhijit]

Hello Joeyk,

Thanks for your help.

Could you please suggest me , Where I can find this sent email’s source ? So I can check it.

Thanks,
Abhijit.

[joeyk]

Sure,
Send a segment email to yourself, not a test email.
Open the email in your mailbox and view source.
Like this in Gmail:

Then scroll down in your source, and the .gif file should be the last item.

[aloha.abhijit]

Thank You Joek,

I am not able receive mails to test this via sengment. But I am able to receive test email.

This happens after Mautic 4.4.4 upgrade.

Is am i missing something in cronjob ?

Receiving below error after running cron file manually:

Expected response code 250 but got code “554”, with message "554 Message rej
ected: Email address is not verified. The following identities failed the ch
eck in region US-EAST-1:

AbstractSmtpTransport.php line 459:

Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. The following identities
failed the check in region US-EAST-1

[joeyk]

Hello, you need to verify your email address at Amazon SES.
You have 0 read emails, because noone actually recieved it. All emails failed.
Log in to your amazon console, choose the right server here (Virginia in your case)

Then go here:

Create a new identity here:

You’ll get an email from amazon, click on the link to enable.

Good luck!

[aloha.abhijit]

Thanks for your help Joek.

I am able to resolve this issue using above solution.

Thanks,
Abhijit.