Hi, In mautic read count and read percentage are not showing in mautic.
I have installed the mautic from cpanel installatron.
Now cpanel Installatron is also showing a 500 error. I am not able to update the mautic also.
Please provide a solution for fixing this, else provide how to migrate to an older version or else 5.1.0.
First you’ll need to identify what is causing the 500 error. It could be anything - really (and most likely unrelated with Mautic). Check your server logs (or contact your system administrator if you have a hard time finding those logs).
Email opening report failure could also originate from few sources. Again you’ll need to investigate on why the web app isn’t picking it up. It could be your cron or a proxy just to name two possibilities.
Have you contacted your service providers regarding those issues? (Mautic works like a charm on cPanel)
Mautic is working fine but I am not getting read count when I send campaign email only. I am getting read count in the segmented email but not in campaign emails. I saw the tracking pixel also not accessile for campaign emails.