Emails not sending

Product Support
1

Hello guys,



I’m using Mautic via mautic.net. I experience issues with email sending - no emails are sent. I tried to send myself example emails through Mautic (I used different emails and different recipients) - same issue, no emails are sent. When I set up the forms and email campaigns a few weeks ago, everything worked fine. Could you please help me.



Thank you,

Katrin

2

Hello guys,

I’m using Mautic via mautic.net. I experience issues with email sending - no emails are sent. I tried to send myself example emails through Mautic (I used different emails and different recipients) - same issue, no emails are sent. When I set up the forms and email campaigns a few weeks ago, everything worked fine. Could you please help me.

Thank you,
Katrin

3

Hi Katrin,

You need to show me some of your setting. I might be able to give you some idea.

4

https://status.mautic.com/ @kat

5

Oh you using cloud based. yes that seems like cloud based issue.

6

Hi bchiam, thank you for your reply. Let me know what settings you require.

7

You using cloud based?

8

@kat you are using Mautic Cloud check Mautic Cloud Services Status https://status.mautic.com/

9

@ninjoan, a customer wrote me on the 1st of Feb, that he didn’t receive my email after signing up with a Mautic form on my website. So the issue is with the servers?

10

Yes go to https://status.mautic.com/ and you will see

11

Thank you, @ninjoan.