Mautic Community Forums

Error 500 installing 1.2 Mautic

Hello, I’m trying to install Mautic 1.2 in my own server, when I insert Db credential I get “500 error”. In the log file I see:



[2015-10-01 07:30:12] mautic.CRITICAL: Uncaught PHP Exception RedisException: “Redis server went away” at /var/www/vhosts/mysite.it/httpdocs/vendor/doctrine/cache/lib/Doctrine/Common/Cache/RedisCache.php line 47 {“exception”:"[object] (RedisException(code: 0): Redis server went away at /var/www/vhosts/mysite.it/httpdocs/vendor/doctrine/cache/lib/Doctrine/Common/Cache/RedisCache.php:47)"} []



Thank you very much for any suggestion,

Hello, I’m trying to install Mautic 1.2 in my own server, when I insert Db credential I get “500 error”. In the log file I see:

[2015-10-01 07:30:12] mautic.CRITICAL: Uncaught PHP Exception RedisException: “Redis server went away” at /var/www/vhosts/mysite.it/httpdocs/vendor/doctrine/cache/lib/Doctrine/Common/Cache/RedisCache.php line 47 {“exception”:"[object] (RedisException(code: 0): Redis server went away at /var/www/vhosts/mysite.it/httpdocs/vendor/doctrine/cache/lib/Doctrine/Common/Cache/RedisCache.php:47)"} []

Thank you very much for any suggestion,

From some reason Mautic wants to use Redis database for cache, but it doesn’t work correctly. I didn’t know it can use Redis.

Thank you very much for your time. I’ve contacted our server company and they confirm there no Redis in our machine. I’ll try to install it soon.

So maybe I have to install Redis in my server. Anybody got the same issue?

In my opinion; your server is configured to use Redis for cache, so rather find that configuration and change it to file system for example. But if you have a chance to discuss this issue with some server admin, for example with the provider of your server solution, it could save you some time.