Error when creating a text message in a campaign

Product Support
1

Hello,

I would like to test the version of SMS messages/text messages via Twilio.

So I created a Twilio account and activated the plugin in Mautic.

Now when I select an action “Send text message” in the campaign builder I get a 500 internal server error.

I don’t see any error messages about this in the logs.

What could be causing this and how can I correct it?

Thanks for tips and help.

Best regards

Timo

Your software
My Mautic version is: v4.4.10
My PHP version is: 8.0.28
My Database type and version is: 8.0.18-google

2

Hi there,

Have you correctly set up your Twilio integration? You now have to use a messaging ID rather than the telephone number in the settings, but the docs haven’t yet been updated.

Perhaps you can share your config (please obscure any sensitive info first).

3

Thanks for your reply. After clearing the cache and reset file/folder-permissions the error in the campaign-builder is gone so I can test it.

Unfortunately, I continue to have problems sending text messages. I have created my own post about this at Problem sending text messages/SMS.

Attached is the information about the configuration:

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But sending a text message/sms via a campaign now worked. Only sending a segment message didn’t work. But with that I can continue testing and working.