Exporting contacts to .csv

Product Support
1

Your software
My Mautic version is: v5.2.3
My PHP version is: 8.2.29
My Database type and version is: ?

Your problem
My problem is: When exporting contacts to .csv, a message is shown in Mautic that the export is queued and that it will be sent via e-mail (Message: “File is queued for processing. The file will be sent to your email address ‘xxx’. You can download the file from the link provided in the email.”), but nothing is ever sent. Exporting to Excel seems only possible for a small amount of contacts. A hundred seemed to work (excel was generated and saved/downloaded), but for a large number of contacts nothing happens at all.

These errors are showing in the log:

  • When doing an excel export with the records on ACC GGD HM at first the request is pending for a long time:

image-20250812-084818
image-20250812-0848183668×672 168 KB

And then it returns an internal server error:

image-20250812-085042
image-20250812-0850421902×990 156 KB

And the error message:
The “app/bundles/CoreBundle/Resources/views/Offline” directory does not exist (“//app/bundles/CoreBundle/Resources/views/Offline”).
This happens on ACC with selecting all contacts (70461 records), but also when just selecting one.

Steps I have tried to fix the problem:

I don’t have an idea how to fix this problem. Hopefully someone on here can help! Thanks a lot.

2

Hi @manon.vos, have you fired the export contacts cron job, as documented here?

If you have, can you confirm that email sending in your Mautic instance is working correctly, as expected? Do you receive test emails?

3

Hi @rcheesley , that was the trick, the export contacts cronjob wasn’t configured yet. Thanks a lot!

4

Hurrah, glad you got it sorted - yeah that’s an easy one to miss as it’s not always needed!

5

Indeed, so much to think about! :slight_smile:

6

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