Mautic Community Forums

Fetch IP Lookup Data Store not working

When I click on the “Fetch IP Lookup Data Store” button with MaxMind - GeoLite 2 City selected I get the spinning icon but nothing happens.

Having the same problem on 2 installs of Mautic that were working 34 days ago and were upgraded to 2.9.1 today and also not working on a fresh install of 2.9.1 on a third site.



Is there a problem with the new version?

When I click on the “Fetch IP Lookup Data Store” button with MaxMind - GeoLite 2 City selected I get the spinning icon but nothing happens.
Having the same problem on 2 installs of Mautic that were working 34 days ago and were upgraded to 2.9.1 today and also not working on a fresh install of 2.9.1 on a third site.

Is there a problem with the new version?

Try to see if it is a problem of low memory for php. You can check the apache log.
I have increased the memory putting

php_value memory_limit 256M

in the .htaccess file on the root of mautic installation and everything worked.

Thanks for replying.

I added php_value memory_limit 256M to the .htaccess file on the root of mautic installation but it is still not working.