Your software
My Mautic version is: 2.16.3
My PHP version is: 7.2
Your problem
My problem is:
I setup a focus item and set “When to engage” as “Visitor intends to leave” and the focus item does not show.
Using Wordpress with WP Mautic Plugin
Did you copied the focus item script?
Hi @devsrealm. Thanks for the prompt reply. Nope I did not use the focus item script, I used the shortcode provided by WP Mautic plugin.
Would this make the difference ? Have you seen this feature work ?
Oh, I see, perhaps there is a conflict, could you deactivate the plugin and use this one instead: https://wordpress.org/plugins/header-and-footer-scripts-inserter/
At Header and Footer Script page, just add your script as follows:
Check if that works.