Geolocation disappeared for new contacts

Product Support
1

Your software
My Mautic version is: 4.1

Your problem
My problem is: Geolocation disappeared for new contacts

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How can I start understanding what’s happening?

2

If you open up those contacts, what is country that is specified?

If country is not in mautic then location cannot be linked to countries that are recorded in mautic

3

Humm, do you mean that this field is not auto-generated by the IP, but asked in a form in a dropdown?

This form does not ask anything but the email address.

Could this be the reason?

In such a case, is it possible to geolocate by IP?

4

Country needs to be field out on contact edit page:

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I am not sure if country is extracted based on IP (but I could be wrong on this one).

5

I see. Thank you!! No country field in this form. So it’s not a “best guess” in function of the IP but a trusted info from the user, if explicited.

Got it! Thanks!