Mautic Community Forums

[Help] Mautic-Thrive Leads: NOT getting the first email after opt-in

I have escalated this issue to Thrive Leads and they were able to solve the initial issue which is “No Mailing List Shown In Thrive Leads Lightbox After Connecting Mautic”

You can view the Thrive detailed thread here:
https://thrivethemes.com/forums/topic/help-no-mailing-list-shown-in-thrive-leads-lightbox-after-connecting-mautic/#post-848603

When I tested the landing page, I did not receive the 1st email from Mautic.

Inside Mautic, under ‘Campaigns’ – I created the email sequence and set the 1st email to go out ‘immediately’

I tested 3 different emails to opt-in and I can see that they were added to my ‘Contacts’ inside Mautic but I didn’t get the 1st email, unfortunately.

Sorry about the trouble but I would really appreciate it if you can provide any guidance on this?

Thank you.

Thank you for the points you provided.

This is what I did to fix the issue:

  1. I setup mautic cron jobs in my CPanel hosting following this tutorial (https://www.youtube.com/watch?v=6qcY--iAhbY)

  2. In Campaigns > I created a contact source as “Contact Segments” and selected a segment a created in “Segments” section.

  3. Inside Thrive Lightbox, I linked my Mautic campaign using API Integration.

I opted-in at 9:42am but I received the 1st follow up email at 9:50am so it wasn’t “immediately.” 7 minutes delay is I think not too bad. Then, I received the 2nd email the following day and the 3rd email next so it is working in order.

Thank you so much and have a great day! :slight_smile: