My Mautic version is: not sure
My PHP version is: 7.4.33
My Database type and version is:5.7.40-cll-lve
My problem is:
My Mautic is sending normal all test emails and New Segment Emails but not starting the automatic campaign I set up with the template emails. I use trigger then subscriber or import manually but the campaign never starts. Actually, nothing automatically starts.
These errors are showing in the log:
Steps I have tried to fix the problem: Trying to set up the cron job, but still nothing works.
Is anyone that can give me a tutorial for that?
Thank in advances
Hi, did you setup the cron jobs to run your segments, triggers etc’… like this?
Updating Contact Segments
php /path/to/mautic/app/console mautic:segments:update
php /path/to/mautic/app/console mautic:campaigns:rebuild
php /path/to/mautic/app/console mautic:emails:send
There is a youtube video that helped me set them right.
I set mine on IIS and theuser privileges needed some work before starting to work properly.
Then I had issues with cloudflare blocking several valid urls.
Yes , I did. I actually followed same video!!
I dont really remember exactly. On windows server I had to change the user to a one with more previliges. Then changed the timing of jobs as they maybe blocked each other. I am not sure what did the trick and still set to run every 1-2 minutes the actual log shows that things happen within 5-6 minutes.
Can you put a screenshot of your campaign for us to see.
Do you have access to the logs or can you check the logs inside the Mautic UI.
If you can also put a screenshot of your cronjob
I remember, I run the jobs from the command line to see errors / output.
I understood the correct way to put the parameters for the job and added -f after php.exe before the file
path to php.exe -f path-to-php-script.
Thank you for taking my attention.
- Here is the screenshot of the campaign.
- Here is the screenshot of the cronjob
I apologize because I cover some details, the blue is color cover is just my public folder name and the orange cover is the subdomain I have the mautic installed.
Everything looks fine but i don’t find a way to make the automatic campaign start. I am new to this as i found it just 2 days ago.
Thanks in advances for your help.
in your beginning of the campaign is it being started by a segment or a form being filled out.
Do you have access to your server via ssh?
I started by segment
About that access to your server via ssh? I am not sure, I have Cpanel access!!
I added the cronjob using that
what do you see in the campaign preview screen when you look at actions?
I hope you doing well.
Did you see any issues with my set up?
Have you populated your segment first? How many persons are in that segment? That was an error I kept doing for weeks.