Hey Mark, the very basic object from SNS

Product Support
1
Code:
$payload = <<<PAYLOAD { "Type" : "Notification", "MessageId" : "7c2d7069-7db3-53c8-87d0-20476a630fb6", "TopicArn" : "arn:aws:sns:eu-west-1:918057160339:55hubs-mautic-test", "Message" : "{"notificationType":"Bounce","bounce":{"bounceType":"Permanent","bounceSubType":"General","bouncedRecipients":[{"emailAddress":"suppressionlist@simulator.amazonses.com","action":"failed","status":"5.1.1","diagnosticCode":"smtp; 550 5.1.1 : Recipient address rejected: User unknown in virtual alias table"}],"timestamp":"2016-08-17T07:43:12.776Z","feedbackId":"0102015697743d4c-619f1aa8-763f-4bea-8648-0b3bbdedd1ea-000000","reportingMTA":"dsn; a4-24.smtp-out.eu-west-1.amazonses.com"},"mail":{"timestamp":"2016-08-17T07:43:11.000Z","source":"bounce+bounce_586c9783397f4@testsolution.co.za","sourceArn":"arn:aws:ses:eu-west-1:918057160339:identity/nope.com","sendingAccountId":"918057160339","messageId":"010201569774384f-81311784-10dd-48a8-921f-8316c145e64d-000000","destination":["nope@nope.com"]}}", "Timestamp" : "2016-08-17T07:43:12.822Z", "SignatureVersion" : "1", "Signature" : "GNWnMWfKx1PPDjUstq2Ln13+AJWEK/Qo8YllYC7dGSlPhC5nClop5+vCj0CG2XN7aN41GhsJJ1e+F4IiRxm9v2wwua6BC3mtykrXEi8VeGy2HuetbF9bEeBEPbtbeIyIXJhdPDhbs4anPJwcEiN/toCoANoPWJ3jyVTOaUAxJb2oPTrvmjMxMpVE59sSo7Mz2+pQaUJl3ma0UgAC/lrYghi6n4cwlDTfbbIW+mbV7/d/5YN/tjL9/sD3DOuf+1PpFFTPsOVseZWV8PQ0/MWB2BOrKOKQyF7msLNX5iTkmsvRrbYULPvpbx32LsIxfNVFZJmsnTe2/6EGaAXf3TVPZA==", "SigningCertURL" : "https://sns.eu-west-1.amazonaws.com/SimpleNotificationService-bb750dd426d95ee9390147a5624348ee.pem", "UnsubscribeURL" : "https://sns.eu-west-1.amazonaws.com/?Action=Unsubscribe&SubscriptionArn=arn:aws:sns:eu-west-1:918057160339:nope:1cddd2a6-bfa8-4eb5-b2b2-a7833eb5db9b" } PAYLOAD;
2

$payload = <<<PAYLOAD { "Type" : "Notification", "MessageId" : "7c2d7069-7db3-53c8-87d0-20476a630fb6", "TopicArn" : "arn:aws:sns:eu-west-1:918057160339:55hubs-mautic-test", "Message" : "{"notificationType":"Bounce","bounce":{"bounceType":"Permanent","bounceSubType":"General","bouncedRecipients":[{"emailAddress":"suppressionlist@simulator.amazonses.com","action":"failed","status":"5.1.1","diagnosticCode":"smtp; 550 5.1.1 <nope@nope.com>: Recipient address rejected: User unknown in virtual alias table"}],"timestamp":"2016-08-17T07:43:12.776Z","feedbackId":"0102015697743d4c-619f1aa8-763f-4bea-8648-0b3bbdedd1ea-000000","reportingMTA":"dsn; a4-24.smtp-out.eu-west-1.amazonses.com"},"mail":{"timestamp":"2016-08-17T07:43:11.000Z","source":"bounce+bounce_586c9783397f4@testsolution.co.za","sourceArn":"arn:aws:ses:eu-west-1:918057160339:identity/nope.com","sendingAccountId":"918057160339","messageId":"010201569774384f-81311784-10dd-48a8-921f-8316c145e64d-000000","destination":["nope@nope.com"]}}", "Timestamp" : "2016-08-17T07:43:12.822Z", "SignatureVersion" : "1", "Signature" : "GNWnMWfKx1PPDjUstq2Ln13+AJWEK/Qo8YllYC7dGSlPhC5nClop5+vCj0CG2XN7aN41GhsJJ1e+F4IiRxm9v2wwua6BC3mtykrXEi8VeGy2HuetbF9bEeBEPbtbeIyIXJhdPDhbs4anPJwcEiN/toCoANoPWJ3jyVTOaUAxJb2oPTrvmjMxMpVE59sSo7Mz2+pQaUJl3ma0UgAC/lrYghi6n4cwlDTfbbIW+mbV7/d/5YN/tjL9/sD3DOuf+1PpFFTPsOVseZWV8PQ0/MWB2BOrKOKQyF7msLNX5iTkmsvRrbYULPvpbx32LsIxfNVFZJmsnTe2/6EGaAXf3TVPZA==", "SigningCertURL" : "https://sns.eu-west-1.amazonaws.com/SimpleNotificationService-bb750dd426d95ee9390147a5624348ee.pem", "UnsubscribeURL" : "https://sns.eu-west-1.amazonaws.com/?Action=Unsubscribe&SubscriptionArn=arn:aws:sns:eu-west-1:918057160339:nope:1cddd2a6-bfa8-4eb5-b2b2-a7833eb5db9b" } PAYLOAD;

3

I honestly suspect mautic is not retrieving the hashIds

4

not via webhooks anyway.

5

From the response above, I’m guessing it will come from bounce_586c9783397f4 otherwise SES does not appear to include the hash. which it appears your code is using.

6

Inside app/bundles/EmailBundle/Model/EmailModel.php:setDoNotContact() is called if the HashID is used and that should record the correct email.

So If you find the HashID, use that, else add it to the email array would appear to be the way to go…

7

It also seems to be important that each user gets there own copy of the email. eg. won’t work for multiple recipients. But I think that’s how Mautic does it.

My SES is still in the sand box and I don’t have a public install of Mautic yet so it’s a bit hard to test. I’m writing a generic webhook listener in Laravel/Lumen to run some tests. Just not quite ready yet :slight_smile:

8

I’ll try what you suggested and let you know, thanks.