Hello, everyone! Because we use Mautic in Germany, we must adhere to GDPR. Borlabs is the name of the cookie-blocking banner we use. Moreover, the GDPR option for the Mautic WordPress Plugin is enabled. This combination fails because Mautic creates two profiles: one anonymous with page tracking information (because the contact is not tracked) and one identified without page tracking information.
This quickly leads to problems with speed. The other issue is that we want to be able to enable tracking when a form is submitted because the user has to agree to our policy, and we are now permitted to track.
However, because the cookie consent banner prevents the mautic cookie from being sent, the form that sends the mautic cookie cannot enable tracking because Borlabs controls that cookie. As a result, we are now developing a workaround that does not use mautic forms but rather a different form editor in WordPress.
A good solution for us would be a setting that states that if a Mautic form is submitted, a second Mautic cookie that allows tracking is set (a cookie that is only sent when a visitor agrees to GDPR and is never set initially), so that the cookie consent banner does not block the cookie. Is that a viable option for developing mautic, or did we overlook another option?
Thank you in advance for your assistance!