How to Diagnose Tweets not arriving

Product Support
1

Your software
My Mautic version is: 3.3.3
My PHP version is: PHP Version 7.3.27
My Database type and version is: mysqld Ver 10.3.25-MariaDB

Your problem
My problem is:
I have setup the Twitter API integration and have setup a campaign to tweet to contacts. I’m testing it and there tweets are not arriving with the recipient and not showing as sent in my Twitter profile.

How might I diagnose where the problem might be as I’m not seeing any errors in the [mautic]/var/logs/mautic_prod… files and nothing in syslog to indicate issues.

All help gratefully received.

These errors are showing in the log:
No errors I can see in the logs.

Steps I have tried to fix the problem:
Setup a test campaign to tweet out to contacts, can see the campaign correctly triggering and sending the tweets (they are just not arriving in the real world)

2

Any suggestions on how to diagnose this one at all please? @rcheesley might have a view?

3

I would suggest by taking a look at what the responses are from Twitter.

Here are the docs on troubleshooting: Twitter API Response Codes & Error Support | Twitter Developer Platform - take a look in the developers portal and see if there are any issues being flagged there.

4

Very much appreciated - thank you @rcheesley :pray: