How to remove bounce status from a list of contacts?

Product Support
1

Hi,

Due to Bounce managment errors with Amazon SES, many bounced contacts have valid email address

I try to remove the bounce status by deleting the contacts an by reimporting them …

The bounce status is still there !

Do you have an idea how i can solved this isssue ?

2

Click on the contact you want to re-enable. Once in there find the “Do Not Contact” in red background with the x. Click the x.

3

When you open the contact there is a yellow ‘Bounced’ ‘tag’ kinda thing under the image.
Click on the X.
Also: You can see the bounce reason if you hoover the contact.

BTW. What kind of bounce management errors? Amazon is pretty reliable. Make sure you are not bouncing too much, because its really hard to crawl back to Amazon after they suspended you.

Do not bounce more than 5% in average. Above 10% you can kiss your SES account goodbye.

4

Thank you for your explanation, unfortunately i have a list of 6000 contacts …

So, I need to automatize

5

Go to your Mysql table:

These are your bounces:
SELECT * FROM "lead_donotcontact" WHERE reason = 2

If you are happy with the results, you can delete them:
DELETE FROM "lead_donotcontact" WHERE reason = 2

Your contacts won’t be deleted, just the status. If you want to delete only recent bounces, you can add the date_added column to your query and use the proper filter.

Careful :slight_smile:

1 Like
6

Hi Joeyk,
This solution delete the “do not contact” and the “bounced” state from the contact?
I only want to delete the bounced state from 4000 contacts from gmail. We had a problem with Gmail and all these emails are in a bounced state. It’s also possible to filter through Gmail emails to do this in Mysql table?.
Thanks in advance

7

I would definitely filter for the date when the problem occured. And maybe you get it to work if you do some kind of a join statement with the contact table. But maybe it could be easier to connect to an automation system like n8n and resolve the issue via API

8

Hi, mneumann,
Finally we have managed to filter the Gmail emails and remove the label as joeyk indicated.
Thank you so much for for your help