My Mautic version is: 2.16.1
My PHP version is: 7.2
I have a slightly more complex version of this campaign set up:
- If a contact is removed from the “nurture” segment, they stop receiving emails from this campaign (great!)
- If a contact is subsequently re-added to the “nurture” segment, they restart the campaign (great!)
- A contact restarting the campaign is not resent the emails they were sent the first time because Mautic prevents this (great!)
- If a contact is added back to the segment and campaign after receiving the first two emails, they still have to go through the wait steps to get to the third email and pick up where they left off (not great )
If there were a decision based on having been sent an email, I could easily jump to the step for the appropriate email, but I don’t see that as a decision option.
If a campaign action set with a delay checked if the action was valid before scheduling instead of when triggered then the contact would skip the delays associated with the emails they had already received, but this is not how Mautic works.
I could set a tag for each email, but there will ultimately be 10s of these nurtures with 5-10 emails each, and that’s a lot of tags just to maintain a state that Mautic already maintains (which emails a contact has received).
It seems like this should be easy. It seems like I am missing something fundamental here. What is it?