Hi from germany,
from https://mautic.com/help/custom-date-conditions/ i know how to use custom date conditions in a campaign. If i use a custom “date only” field for my campaign, everything is working like described, but the same campaign does not work if i use a custom “date AND time”-field.
My goal is to use a “date AND time”-field for a campaign, so that i can realize a reminder for an automated webinar: Send a mail 3 hours, 1 hour and 15 minute bevor a the webinar starts.
For my campaign “Send a mail 1 hour bevor webinar starts”, i used “contact field” as condition, my custom date and time-field “webinar start”, “date” as operator, “custom” as value and “-1” “hour(s)”.
When the “webinar start” field contains “2018-06-19 10:00:00” for a contact, i thought my campaign will send out the mail shortly after “2018-06-19 09:00:00” when the cron job for the campaign was triggerd. But ist does not work, because the “date and time”-condition does not match.
Is there a way how to realize a campaign based reminder on a date AND time field, or is it not supported from mautic at the moment?