I have an issue with mautic integration

[4lead]

Your software
My Mautic version is:4.4.0
My PHP version is: 8.0.20
My Database type and version is: 10.3.34-MariaDB-0ubuntu0.20.04.1

Your problem I installed mautic on https://hostinger.com/ with the domain name mailing.4lead.net

Then after 3 months I installed mautic 4.4.0 on https://www.hetzner.com/ clouding and transfer the old database from Hostinger to the new hosting “Hetzner” with anew domain name automate.imtelak.com

Then delete my account on hostinger

All things is okay but when I integrate mautic by API to optimizepress “ I used https://optimizepress.com/ for my wordpress website

It gave me this error

[2022-07-06 12:08:40] mautic.CRITICAL: Uncaught PHP Exception InvalidArgumentException: “The directory “/var/www/html/mautic/var/cache/prod/jms_serializer” is not writable.” at /var/www/html/mautic/vendor/jms/metadata/src/Cache/FileCache.php line 49 {“exception”:“[object] (InvalidArgumentException(code: 0): The directory “/var/www/html/mautic/var/cache/prod/jms_serializer” is not writable. at /var/www/html/mautic/vendor/jms/metadata/src/Cache/FileCache.php:49)”} {“hostname”:“mautic”,“pid”:462951}

When I changed the permission by these two codes
chmod o+r -R *

chmod o+w -R *

all Tags appear in the integration,But for campaigns only gave me the old campaign I made with the old domain mailing.4lead.net

And when I add a new campaign with the new domain didn`t appear in the integration
My problem is:

i cleared the cache alot but still the same issue
so what is the problem?

[joeyk]

Did you clear the cache with the /bin/console cache:clear command?

[4lead]

Hi joeyk
which one do you mean?
php /bin/console cache:clear
or
sudo -u www-data php /var/www/html/mautic/bin/console cache:clear
or
php /var/www/html/mautic/bin/console cache:clear

and what are sifferences between all theses codes

i used this
php /bin/console cache:clear
and this
/bin/console cache:clear
and the message as you see in the picture

[4lead]

[4lead]

i tried this
php /var/www/html/mautic/bin/console cache:clear

but it gave me erroe message when i try to integrate

[2022-07-11 21:44:00] mautic.CRITICAL: Uncaught PHP Exception InvalidArgumentException: “The directory “/var/www/html/mautic/var/cache/prod/jms_serializer” is not writable.” at /var/www/html/mautic/vendor/jms/metadata/src/Cache/FileCache.php line 49 {“exception”:“[object] (InvalidArgumentException(code: 0): The directory "/var/www/html/mautic/var/cache/prod/jms_serializer" is not writable. at /var/www/html/mautic/vendor/jms/metadata/src/Cache/FileCache.php:49)”} {“hostname”:“mautic”,“pid”:235807}

[ekke]

Looks like your file permissions are messed up due to wrong user account…
Assuming that your web server is running as www-data, please do this

chown -R www-data:www-data /var/www/html/mautic
sudo -u www-data php /var/www/html/mautic/bin/console cache:clear

[4lead]

thanks alot ekke
thanks alot joeyk

the support team of optimizepress tell me the problem from thier side
so many thanks for your valuable help

[malik]

OptimizePress is an awesome solution but a lot of times they come up with a new version or the integration partner comes up with a new version, the connectin stops working.

And when you report that, they solve it but sometimes it takes weeks to get the issue resolved.

If you have a membership website with hundreds of active paying members then you are in big a trouble!