Mautic Community Forums

Issue with broken links in outgoing mail - something related to Outbrain?

Your software
My Mautic version is: 3.3.4
My PHP version is: 7.3.1
My Database type and version is: MySQL

Your problem
My problem is:

I’ve been testing the spam score of our outgoing mail and it’s coming back with lots of 400 - Error : Bad requests related to links that I haven’t included in our emails, all related to the website paid.outbrain.com. Does anyone know what would be causing this? Is Mautic somehow linked to the company Outbrain?

These errors are showing in the log:

Steps I have tried to fix the problem:

We have seen similar behavior with browser plugins. Can you post examples of the email, then a screenshot with the dev tools open? (right click open browser window, click inspect.

Hi,

Thanks so much for responding and apologies for a slow response (have been down with a cold). When you say a screenshot with dev tools open, do you mean when I’m on the email builder page? Or another page?

I’m wondering if this has something to do with a browser I switched to a few months back called Gener8. Since my original post I’ve discovered that if I try and use Mautic in this browser it keeps failing to load pages (just totally freezes and browser eventually asks if I want to wait or kill it). I thought it was an issue with Mautic after I upgraded, but it’s not because it works in Google Chrome with no issues.

I’ve tried creating a new email by duplicating one back from before I started using Gener8 but when I spam test it it’s still showing these weird links. It’s almost like something from the old browser has infiltrated my instance of Mautic and now I’m not really sure how to get rid of it!

I’ve included the source code for one of my emails given to me by the spam tester below (edited out email content and css because of char limit):

Received: by mail-tester.com (Postfix, from userid 500)
	id AF78AA9908; Mon, 11 Oct 2021 10:51:55 +0200 (CEST)
X-Spam-Checker-Version: SpamAssassin 3.4.2 (2018-09-13) on mail-tester.com
X-Spam-Level: 
X-Spam-Status: No/0.0/5.0
X-Spam-Test-Scores: HTML_FONT_LOW_CONTRAST=0.001,HTML_IMAGE_RATIO_06=0.001,
	HTML_MESSAGE=0.001,SPF_HELO_NONE=0.001,SPF_PASS=-0.001,
	URIBL_BLOCKED=0.001
X-Spam-Last-External-IP: 109.203.120.72
X-Spam-Last-External-HELO: euk-93371.eukservers.com
X-Spam-Last-External-rDNS: schoolsupport.org.uk
X-Spam-Date-of-Scan: Mon, 11 Oct 2021 10:51:55 +0200
X-Spam-Report: 
	*  0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was
	*      blocked.  See
	*      http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block
	*      for more information.
	*      [URIs: lessonslearned.com]
	* -0.0 SPF_PASS SPF: sender matches SPF record
	*  0.0 SPF_HELO_NONE SPF: HELO does not publish an SPF Record
	*  0.0 HTML_IMAGE_RATIO_06 BODY: HTML has a low ratio of text to image
	*       area
	*  0.0 HTML_MESSAGE BODY: HTML included in message
	*  0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or
	*      identical to background
Received-SPF: Pass (sender SPF authorized) identity=mailfrom; client-ip=109.203.120.72; helo=euk-93371.eukservers.com; envelope-from=bounce@schoolsupport.org.uk; receiver=test-xo78fvfwh@srv1.mail-tester.com 
DMARC-Filter: OpenDMARC Filter v1.3.1 mail-tester.com 0229AA98FB
Authentication-Results: mail-tester.com; dmarc=pass header.from=schoolsupport.org.uk
Received: from euk-93371.eukservers.com (schoolsupport.org.uk [109.203.120.72])
	(using TLSv1.2 with cipher AECDH-AES256-SHA (256/256 bits))
	(No client certificate requested)
	by mail-tester.com (Postfix) with ESMTPS id 0229AA98FB
	for <test-xo78fvfwh@srv1.mail-tester.com>; Mon, 11 Oct 2021 10:51:49 +0200 (CEST)
Received: by euk-93371.eukservers.com (Postfix, from userid 10001)
	id BE5CB2A0065; Mon, 11 Oct 2021 08:51:48 +0000 (GMT)
Received: from schoolsupport.org.uk (localhost [127.0.0.1])
	by euk-93371.eukservers.com (Postfix) with SMTP id B991D2A0049
	for <test-xo78fvfwh@srv1.mail-tester.com>; Mon, 11 Oct 2021 08:51:48 +0000 (GMT)
Message-ID: <c2ec91f184436fcfd586c21b7dc826f0@swift.generated>
Date: Mon, 11 Oct 2021 08:51:39 +0000
Subject: Better School Improvement with Lessons Learned
From: For Schools Education Services <admin@schoolsupport.org.uk>
Reply-To: support@llo.org.uk
To: test-xo78fvfwh@srv1.mail-tester.com
MIME-Version: 1.0
Content-Type: multipart/alternative;
 boundary="_=_swift_1633942299_dc30c6c26b20ae58363ebb69986810a7_=_"
X-EMAIL-ID: 45
List-Unsubscribe: <https://schoolsupport.org.uk/mautic/email/unsubscribe/6163fb1b2c45b809737906>


--_=_swift_1633942299_dc30c6c26b20ae58363ebb69986810a7_=_
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable

[Email content was here]

--_=_swift_1633942299_dc30c6c26b20ae58363ebb69986810a7_=_
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

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data-testid=3D"cookie-policy-banner"], thor-cookies, div[class*=3D"CookieCo=
nsent"]  { display: none !important; }</style>                            =
=20
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"], a[href*=3D"=3DAdtracker"], a[href*=3D"=3Dadscript"], a[href*=3D"=3Dexoc=
lick"], a[href*=3D"onclkds."], a[href*=3D"pussl3.com"], [href*=3D"postlnk.c=
om"], [href*=3D"passtechusa.com"], [href*=3D"librateam.net"], a[href*=3D"pu=
ssl"]  { display: none !important; }</style>
         <style type=3D"text/css" id=3D"cliqz-adblokcer-css-rules">[id^=3D"=
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