Your software
My Mautic version is: 4.1.1
My PHP version is: 7.4
My Database type and version is: Maria DB 10.3.32
My problem is:
We created an email with the link to the survey (Mautic form), lead can click on the link and it takes the lead to the form. For some reason when this form is submitted it creates a new contact despite the fact that the lead is already in the database.
Interesting is that it creates the new (anonymous) lead and links to in the form results view, but if you go and look at the history on the actual (identified) lead you can see that it tracks email read and page hit correctly.
We have used JS method to include form on the page.
My question is:
Should not Mautic record the identified lead in the form results? I looked at he older survey they had links to already identified lead.
These errors are showing in the log:
[No errors.]
Steps I have tried to fix the problem:
Check the tracking settings and form settings nothing seemed out of the ordinary.
Regards, M.