Mautic Community Forums

Leads with same IP merge

Hi;



I just testing my first campaign and when people have the same IP, but not the same email, name or …

they merge into one lead!!



It is normal ?

and How I could avoid that

Hi;

I just testing my first campaign and when people have the same IP, but not the same email, name or …
they merge into one lead!!

It is normal ?
and How I could avoid that

Please have a look here

https://www.mautic.org/community/index.php/1203-ip-adress-for-leads

@vln104 the link only talks about the kiosk form mode as a way to not use IP addresses to merge leads, when a form (with kiosk mode enabled) is filled.

What I found most annoying is that mautic automatically merges lead information even when unique lead fields are present. Suppose there is lead A with email a@lead.com and lead B with email b@lead.com. And that I have a landing page that uses pixel tracking (mtracking.gif) to capture some relevant lead information in a way that email is used to identify leads (e.g. http://<mautic.domain>/mtracking.gif?email=lead@email&=).

If both leads access this landing page with the same IP address (e.g. leads access from the same office space/router) and tracking pixel is called as I suggested in my example; then Mautic will merge lead A with B - which is something it shouldn’t do.

Anyone knows a way to disable IP merge in this case (via tracking pixel, or disable IP merge at all)?

Thanks in advance.

Apparently there is a thread that is dedicated to the case that I previously reported: https://www.mautic.org/community/index.php/891-using-mautic-in-mobile-app/p1

Hi @vascoas, it just clicked that you are not using Mautic forms to capture the lead details. I haven’t used the tracking pixel to track pages elsewhere so couldn’t share any experience with you. Hopefully someone else will help.

Linh