Logical Error in Campaign

Product Support
1

Hi,



I created the following campaign flow:



https://www.dropbox.com/s/4nb555tnbdpnekj/Campaign%20flow%20doc%20download.png?dl=0



Approach: The email with the download link is sent out. If the document is downloaded within 5 days, a thank you message is sent out 1 day after the download. If the document is not downloaded within 5 days, a reminder is sent out. If the document is downloaded then, a thank you email is sent out 1 day after the download.



What happens: The first case (instant download without reminder) works fine, after the download, the thank you message is sent out. Unfortunately the second case (with reminder) results in 2 thank you messages being sent out.



Any ideas?



Thank you,



Peter

2

Hi,

I created the following campaign flow:

https://www.dropbox.com/s/4nb555tnbdpnekj/Campaign%20flow%20doc%20download.png?dl=0

Approach: The email with the download link is sent out. If the document is downloaded within 5 days, a thank you message is sent out 1 day after the download. If the document is not downloaded within 5 days, a reminder is sent out. If the document is downloaded then, a thank you email is sent out 1 day after the download.

What happens: The first case (instant download without reminder) works fine, after the download, the thank you message is sent out. Unfortunately the second case (with reminder) results in 2 thank you messages being sent out.

Any ideas?

Thank you,

Peter