Mail builder WYSIWYG (CKEditor) is finicky and unreliable

Product Support
1

Your software
My Mautic version is: 5.0.3
My PHP version is: 8.1.27
My Database type and version is: mariadb Ver 15.1 Distrib 10.6.16-MariaDB, for debian-linux-gnu (x86_64) using EditLine wrapper

Your problem
My problem is: The WYSIWYG editor in the email builder closes when you click outside the modal, losing changes. In some cases, all the contents are lost. I need to constantly save the contents to the clipboard to keep a backup.

These errors are showing in the log:

Steps I have tried to fix the problem:

2

You would probably get better results posting your comment on the project github (GrapeJS isn’t affiliated with Mautic)

Github page:

3

GrapesJS doesn’t use CKEditor. Mautic uses CKEditor in a modal to edit the content of GrapesJS blocks. This modal can be closed by clicking outside.

I assume Mautic uses CKEditor to make it possible to include merge tags easily.

It would have been less error-prone to go with GrapesJS only. It supports rich-text editing inside DOM elements.

4

Good to know.

In that case you would need to investigate on that CKEditor project.

Still, in any case, wysiwyg editors were always bad at best - ahahah.

1 Like
5

I agree on WYSIWYG. They’ve always been a source of terrible markup since they manipulate the DOM and then generate HTML from it. But editors like Tiptap generate JSON which can be rendered as clean HTML – ideal for headless CMS. It’s a massive improvement.

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Thanks for sharing (I’m also shopping for a better html builder. Doing my best to remain neutral on the subject. But Ooh! that one is bad - ahahah)

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