Mautic 5.0.3 - Characters in certain button labels and config values are being encoded

Product Support Mautic 5 Install/Upgrade Support
1

Your software
My Mautic version is: 5.0.3
My PHP version is: 8.0.30
My Database type and version is: MySQL 8.0.33

Your problem
My problem is:

Yesterday I upgraded from Mautic 4.4.10 to 5.0.3 in a test environment and seem to be experiencing issues with characters being escaped in unusual places. I touched on it in an earlier post (Mautic 5.0.3 Sparkpost plugin issues) which wasn’t directly related, so I thought it deserved its own post.

I first noticed the issue on all of the “Save & Close” buttons, appearing as “Save & Close” which is a minor issue.

chrome_2024-02-16_07-53-13

It becomes more problematic as it appears to be effecting certain configuration values, in particular I’ve noticed the values in custom email headers being encoded…

chrome_2024-02-16_07-45-09

Is anybody else experiencing this?

These errors are showing in the log:

none

Steps I have tried to fix the problem:

Checked default_charset = “UTF-8” in php.ini (which it already was)

2

I was able to fix the first “Save & Close” button label above by modifying the messages.ini translations file at;

translations/en_GB/CoreBundle/messages.ini

Changed the line:

mautic.core.form.saveandclose="Save & Close"

to

mautic.core.form.saveandclose="Save & Close"

I am new to this so I am not sure if this is the right way to solve this.

3

I found a closed bug for the Save & Close button issue… Not sure why it was still a problem in my instance… perhaps something to do with the way Mautic is updated from 4.4 to 5.

Save & Close button showing & in translations

I opened a bug regarding the second issue…

JSON value custom email header values are being html encoded on save

My work around for the second issue is to comment out the mailer_custom_headers line below in the file app/bundles/EmailBundle/Form/Type/ConfigType.php is a quick interim fix…

$builder->addEventSubscriber(
            new CleanFormSubscriber(
                [
                    'mailer_from_email'      => 'email',
                    'mailer_return_path'     => 'email',
                    'default_signature_text' => 'html',
                    'unsubscribe_text'       => 'html',
                    'unsubscribe_message'    => 'html',
                    'resubscribe_message'    => 'html',
                    'webview_text'           => 'html',
                    // Encode special chars to keep congruent with Email entity custom headers
                    //'mailer_custom_headers'  => 'clean',
                ]
            )
        );