Mautic 5 - Segments / Emails list view counters do not update

Product Support
1

My Mautic version is: v5.1.0
My PHP version is: 8.1
My Database type and version is: MySQL 8.0.37

Hi there,

I’m pretty new to Mautic, so forgive me if I missed something, but I have been searching for a solution for two days now without success.

  • Problem:

Segments contact counters and email counters do not update in list views.

Screenshots of the counters:

  • Segment counter:

image
image997×142 8.7 KB

  • Email counter :

image
image855×109 8.11 KB

Details: The segments are correctly created, and contacts are correctly added to them, but the list view always shows “Aucun contact” (“No contact”). However, if I click on “Aucun contact,” I can see the 3 contacts added to the segment.

The same issue occurs with the email list view counter. It always shows “3 envoyé(s) 0 ouverts 0% ouvert(s)” (“3 sent, 0 open, 0% open”), but if I click to see the details, I can see that the email has been opened once.

Logs: There are no errors showing in the Mautic, Apache, or system logs, even when I manually launch cron jobs.

Steps I have tried to fix the problem:

  • Cleared cache through bin/console
  • Tried with Firefox/Chrome/Edge and clear cache for each of them
  • Manually launched update commands with through php and sudo -u www-data
  • Checked folder and files permissions
  • Complete reinstall

Thanks a lot for your help,

Sebastien

1 Like
2

I’m experiencing the same issue. The segment contact counters and email counters in the list views aren’t updating correctly. I’ve tried similar steps to yours, such as clearing the cache, checking file and folder permissions, and even doing a complete reinstall, but the problem persists.

3

@smagnoux Do you still have the same problem? I’m having the same issue, I can’t see how many subscribers opend my email.