Mautic Community Forums

Mautic dashboard incorect report

Hi. In my dashboard every graph is 0 from couple days. No email sent, no contact created, no submission… I have deleted cache folder and situation is not changed.

I have searched in log file and every day I see this error:



Here is a part of today log but every log for every days is equal



[2016-08-09 15:55:59] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []

[2016-08-09 16:02:18] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []

[2016-08-09 16:07:01] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []

[2016-08-09 16:10:38] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []

[2016-08-09 16:15:58] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []

[2016-08-09 16:20:21] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []

[2016-08-09 16:26:01] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []

[2016-08-09 16:32:37] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 245 [] []

[2016-08-09 16:43:57] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 243 [] []

[2016-08-09 16:56:44] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []

[2016-08-09 17:02:33] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []

[2016-08-09 17:26:47] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []

[2016-08-09 17:32:50] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 243 [] []

[2016-08-09 17:34:30] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []

Hi. In my dashboard every graph is 0 from couple days. No email sent, no contact created, no submission… I have deleted cache folder and situation is not changed.
I have searched in log file and every day I see this error:

Here is a part of today log but every log for every days is equal

[2016-08-09 15:55:59] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []
[2016-08-09 16:02:18] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []
[2016-08-09 16:07:01] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []
[2016-08-09 16:10:38] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []
[2016-08-09 16:15:58] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []
[2016-08-09 16:20:21] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []
[2016-08-09 16:26:01] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []
[2016-08-09 16:32:37] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 245 [] []
[2016-08-09 16:43:57] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 243 [] []
[2016-08-09 16:56:44] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []
[2016-08-09 17:02:33] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []
[2016-08-09 17:26:47] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []
[2016-08-09 17:32:50] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 243 [] []
[2016-08-09 17:34:30] mautic.ERROR: Error: Maximum execution time of 30 seconds exceeded - in file /home/…/public_html/mautic/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php - at line 244 [] []

Yes, I am în a shared hosting. Is so relevant that thing?

In my hosted plan I have installed a WordPress website with 2000 visitors/month. Normally a can manage 3 websites but I have only one at this moment. In cPanel, the CPU graph is on 0 and my host provider didn’t sent me any notification.

I have setup the crons to be executed by cron-job.org. all cron is ok executed in maximum 5 seconds apart the cron mautic:iplookup:download  its end with execution timeout after 30 seconds.