Mautic Community Forums

Slow Dashboard 30+ seconds delay

Your software
My Mautic version is: 2.5.1
My PHP version is: 7.0.33

Your problem
My problem is: The dashboard works fine until I try to add contacts.

If I click quick add I can fill out the form but submit never completes. If I use the +new option the form just never loads.

These errors are showing in the log (My domain is masked for privacy reasons):

[2019-10-10 00:09:58] mautic.ERROR: PHP Error: Maximum execution time of 30 seconds exceeded - in file /home/admin/domains/domain.com/public_htm$
[2019-10-10 00:09:58] mautic.ERROR: Symfony\Component\Debug\Exception\FatalErrorException: Error: Maximum execution time of 30 seconds exceeded - in $
[2019-10-10 00:09:58] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\FatalErrorException: "Error: Maximum execution time o$
[2019-10-10 10:13:10] mautic.ERROR: PHP Error: Maximum execution time of 30 seconds exceeded - in file /home/admin/domains/domain.com/public_htm$
[2019-10-10 10:13:10] mautic.ERROR: Symfony\Component\Debug\Exception\FatalErrorException: Error: Maximum execution time of 30 seconds exceeded - in $
[2019-10-10 10:13:10] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\FatalErrorException: "Error: Maximum execution time o$
[2019-10-10 11:37:03] mautic.ERROR: PHP Error: Maximum execution time of 30 seconds exceeded - in file /home/admin/domains/domain.com/public_htm$
[2019-10-10 11:37:03] mautic.ERROR: Symfony\Component\Debug\Exception\FatalErrorException: Error: Maximum execution time of 30 seconds exceeded - in $
[2019-10-10 11:37:03] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\FatalErrorException: "Error: Maximum execution time o$
[2019-10-10 12:02:17] mautic.ERROR: PHP Error: Maximum execution time of 30 seconds exceeded - in file /home/admin/domains/domain.com/public_htm$
[2019-10-10 12:02:17] mautic.ERROR: Symfony\Component\Debug\Exception\FatalErrorException: Error: Maximum execution time of 30 seconds exceeded - in $
[2019-10-10 12:02:17] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\FatalErrorException: "Error: Maximum execution time o$

Steps I have tried to fix the problem:

  • Cleared the cache
  • Downgraded PHP from PHP7.2
  • Enabled Opcache
  • Doubled PHP memory limit to 256mb
  • Read all forum posts on this topic and scoured the web for solutions.
  • Read the Mautic Docs
  • Searched the internet - found several people who are frustrated but no solutions.

Iā€™d appreciate if anyone has some solutions to share from their experience with Mautic.

Typo on the Mautic Version it was 2.15.1

Upgrading to 2.15.3 :nerd_face:

Hmm, the issue went away after upgrading. Must have been a bug. Sub 3Seconds loading times are back.

1 Like