Mautic performance - Timeout when accessing configuration

Product Support
1

Your software
My Mautic version is: 4.4.5
My PHP version is: 7.4
My Database type and version is: MySQL 5.7
My OS: Centos 7

Your problem
My problem is: When i’m trying to access the configuration page, i get an error.

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End users also report that mautic is very slow.

These errors are showing in the log: In the log, i can see :
mautic.ERROR: Symfony\Component\Debug\Exception\FatalErrorException: Error: Maximum execution time of 30 seconds exceeded - in file /var/www/html/mautic/vendor/symfony/framework-bundle/Templating/Loader/FilesystemLoader.php - at line 44 [] {"hostname":"XXXXXXX","pid":XXXX}

Steps I have tried to fix the problem: No idea how to deal with.

I already have memcached install, the server as 6 CPUs and 12G of RAM.
I really don’t understand the slowness …

Can you please help ?

Cheers !

2

Hi, can you set longer execution time then 30 sec?
Try 300.

To do this edit your php.ini file.
It’s here probably (adjust the right path) if you use apache

/etc/php/7.4/apache2/php.ini

Apply the following settings:

memory_limit = 512M
max_execution_time = 300
3

I increase timeout to 60. Seems to work for that page.
I already have a memory limit of 512M.

But considering the performances, is there any other action to do to improve them?

4

That really depends HOW you use mautic. How many segmentsa you have, how often you import, etc.
Maybe let’s push you further when you ran into another issue :slight_smile: