Mautic Community Forums

Mautic Decisions: Opens an Email

I don’t appear to have this option anywhere, even though Mautic says it’s an option: “A decision is made when a contact decides to take action or not (e.g. opened an email).”



These are my only options:

mautic.png



How do I utilize the “Opened an Email” decision?



I am using 2.2.1

I don’t appear to have this option anywhere, even though Mautic says it’s an option: “A decision is made when a contact decides to take action or not (e.g. opened an email).”

These are my only options:

How do I utilize the “Opened an Email” decision?

I am using 2.2.1

You need to send an email using the campaign before you can check if it was opened. It won’t check for emails not sent as part of the campaign.

I went to edit a campaign that had already been sent (with opens), the pull-down options haven’t changed.