Your software
My Mautic version is: v4.1.1
Your problem
I am trying to use the decisions “Opens email” and “Clicks on email” on the same event “Send email”. But it seems that not opening the email triggers both “Opens email” = false and “Clicks on email” = false, instead of just “Opens email” = false.
The following is the logic I am trying to implement:
This is how I have tried implementing it in Mautic so far:
Do anyone have any solutions for this?
Hi there!
Opens email is not a reliable thing to use for many reasons, but primarily because most mail servers will open emails and trigger the pixel when they scan for links and whatnot.
Can you use ‘lands on page’ instead? That’s often much more reliable. I’m sure that others will chime in with some best practices, I’m moving this to the marketing category as it feels more appropriate to be there.
Hello!
Are you testing this with real sends to real people, or just for yourself?
