Mautic is not marking bounces from Amazon SES API

Product Support
1

At first, Amazon SES are not marking contacts that are bouncing email back so I used Amazon bounce simulator and it wasn’t marking it bounce. I switched over to a different verified email and try again. It start marking bounces and even the bounce simulator email address was marked as bounce by Mautic so I thought all is good and for some reason one of my verified email wasn’t.somehow marking it bounce correctly.

Now it stopped marking it bounces and I tried the Amazon simulator email and sure enough again it not working. Here what I am seeing in the log … a bunch of same line each time when Mautic failed to mark it bounced

mautic.WARNING: Received SES webhook of type '' but couldn't understand payload []

Any idea what it mean and how to fix it? it was working fine before.

2

Do you have include original headers setting in Amazon SES on? Turn it off.

3

It’s off … Never had it turn on

4

ok. then I have no idea :slight_smile:

5

I am creating a new Topic on Amazon SES and saw this new setting …

Enable raw message delivery

Seems to be disable at default. Do we need this enabled or leave it disabled?

6

I fixed it by creating a new Topic …

I don’t know why this fixes it but it working now with the new SNS topic.