@rcheesley @joeyk @xuzo: Please read this post as it requires immediate attention. If I missed any Mautic contributor or developer, please relay this message to them. It’s HIGHLY PERTINENT!
I can confirm @xuzo’s findings. The person he mentioned on this post earlier regarding “testing buddy” was me.
He and I were thoroughly testing our deliverability for days not hours. I can confirm that there is a big bug in mautic that needs to be fixed ASAP.
Here are my specs:
Mautic paired with Amazon SES for smtp. DMARC, DKIM, and SPF records set flawlessly. My subscribers are warm leads meaning they opted in. My domain is more than a year old. I am using a subdomain not a root domain to preserve the integrity of the root domain in case for whatever reason my subdomain gets blacklisted.
My IP address was warmed up properly in the past.
My reputation score is close to a 100%. I have no complaints or bounces thus far and my mautic was set up back on Feb 2020.
My mautic was also set up properly using a dedicated vps and the linux command. Trust me when I say this, I have more than 200 pages of mautic documentation saved on my desktop. I have crossed all tssss and dotted all my isss. I am very meticulous to the eye drop when it comes to setting up things correctly from the start.
I am only mentioning this because I know someone will say this problem might be due to my mautic install. I can assure you the answer to this question is a resounding NO, until proven otherwise.
The following email tests were done on two of my gmail accounts, 19 gmass accounts, and 6 gmail accounts from xuzo:
1. Using the Mautic Theme Code Template: No Tokens. No Links. Plain vanilla email that’s non-promotional and non-spammy. Subject of the email: Question About Your Case:
a. Personal Gmail #1 PASSED - Primary Inbox:
https://prnt.sc/v9ureq
b. Personal Gmail #2 PASSED - Primary Inbox:
https://prnt.sc/v9uslb
c. Gmass PASSED - Inbox > Updates:
https://prnt.sc/v9uszq
2. Using the Mautic Theme Code Template: First Name Token Only. Two Links. SAME Email Content as #1 above that’s non-promotional and non-spammy. Subject of the email: Question About Your Case:
a. Personal Gmail #1 PASSED - Primary Inbox:
https://prnt.sc/v9uvir
b. Personal Gmail #2 PASSED - Primary Inbox:
https://prnt.sc/v9uvu6
c. Gmass PASSED - Inbox > Updates:
https://prnt.sc/v9uwac
PAY CLOSE ATTENTION TO THE BELOW TEST. AS SOON AS I ADD THE UNSUBSCRIBE TOKEN, ALL TEST FAILS. UNSUBSCRIBE TOKEN IS THE CULPRIT AND MAYBE EVEN OTHER TOKENS FOR THAT MATTER. TAKE A LOOK HERE: https://prnt.sc/v9uxxv
3. Using the Mautic Theme Code Template: First Name Token. Unsubscribe Token. Two Links. SAME Email Content as #1 above that’s non-promotional and non-spammy. Subject of the email: Question About Your Case:
a. Personal Gmail #1 FAILED - Promotions:
https://prnt.sc/v9v077
b. Personal Gmail #2 FAILED - Promotions:
https://prnt.sc/v9v0m4
c. Gmass FAILED - Promotions:
https://prnt.sc/v9v1g9
As confirmed by xuzo, the results were the same for all three tests using his 6 gmail accounts.
To keep this message in brevity, I am not going to attach screenshots of the other tests we ran using other mautic theme email templates.
In a nutshell, trust us when we say this, we encountered inconsistent problems using the blank and vibrant templates. These were the only other templates we tested. I am sure problems exists with other templates.
With the vibrant template, if we use the same email as in test #1 above without links or tokens, the email will land in promotions. If we didn’t change the email, it will land in primary inbox.
Also for the record, xuzo tested the same email conducted in my tests only using Gmass, Saleshandy, Yamm app (not mautic) and all tests passed meaning the emails landed in Primary inbox, not promotions or spam. However, his results were the opposite as soon as he fired the email from Mautic.
I so kindly and humbly ask the Mautic developers to please urgently fix this debilitating problem. This is not a way to run a business at all.